Frequently Asked Questions

What’s our point of departure

Do I need to be at location well in advance?

No you don’t, we have boats departing at least every half hour (on the whole and half) when very busy more frequently.

I lost my ticket?

Click here follow instructions and a copy will be sent to the email address used when you originally purchased your ticket(s)

I would like use my ticket another day, month, year…

No problem at all, just send us an email containing your ticket(s) and we’ll take care of it for you. (info@rederijplas.nl)

Is the boat wheelchair accessible?

Can we bring our baby-carriage, pushchair or the like?

No unfortunately that’s not possible due to safety regulations. The boat has to be kept clear of obstacles as much as possible in case of an emergency.

Can I bring my dog(s)?

We allow for a maximum of two (reasonably sized and behaved) dogs of the same owner. When there’s already a dog aboard the boat we ask you to wait for the next departure.

Is there heating/a toilet aboard?

What’s the point of departure?

Do I need to purchase my ticket in advance?

We recommend that you do as we have limited availability aboard this cruise. When purchasing tickets on the day please contact us by telephone (+31(0)20 623 38 10) to enquire about availability, or book a online ticket here.

What time should I be there?

I don’t drink/ can’t drink alcohol is there a non-alcoholic option?

We take bookings for groups over 20 persons against our group rate of € 8,00 per person. Please click here if you’d like to purchase a group ticket.

Rederij Plas Jetty