Frequently Asked Questions 

The Original Canal Cruise Amsterdam

What’s our point of departure

  • Rederij Plas, Damrak 28A 1012 LJ Amsterdam
    7 days a week , 365 days a year

Do I need to be at location well in advance?

  • No you don’t, we have boats departing at least every half hour (on the whole and half) when very busy more frequently.

I lost my ticket?

  • Click here follow instructions and a copy will be sent to the email address used when you originally purchased your ticket(s)

I would like use my ticket another day, month, year…

  • No problem at all, just send us an email containing your ticket(s) and we’ll take care of it for you. (

Is the boat wheelchair accessible?

  • No unfortunately our boats are not wheelchair accessible.

Can we bring our baby-carriage, pushchair or the like?

  • No unfortunately that’s not possible due to safety regulations. The boat has to be kept clear of obstacles as much as possible in case of an emergency.

Can I bring my dog(s)?

  • We allow for a maximum of two (reasonably sized and behaved) dogs of the same owner. When there’s already a dog aboard the boat we ask you to wait for the next departure.

Is there heating/a toilet aboard?

  • All our boats are heated and all our boats are fitted with a toilet.

The Candlelight Cruise Amsterdam 

What’s the point of departure?

  • Our Candle Light Cruise departs our Rokin jetty (Rokin opposite number 125)

Do I need to purchase my ticket in advance?

  • We recommend that you do as we have limited availability aboard this cruise. When purchasing tickets on the day please contact us by telephone (+31(0)20 623 38 10) to enquire about availability, or book a ticket online here

What time should I be there?

  • The cruise departs at 8PM, boarding starts at 7:30PM.

I don’t drink/ can’t drink alcohol is there a non-alcoholic option?

  • There’s also apple/orange juice and mineral water available

Group bookings

Opening hours

Rederij Plas Jetty

  • April-September 10AM-9PM​​
  • October 10AM-6PM
  • ​November- March 10AM-5PM​